Terms of service
Welcome to Shelfbloom.
These Terms of Service govern your access to and use of our website, https://shelfbloom.shop, including the purchase of products and use of services made available through our online store.
By accessing our website or placing an order, you agree to these Terms of Service, subject to any mandatory rights and protections provided by applicable law.
Please read these terms carefully before using our website.
1. General Information
Shelfbloom is an online store offering home organization products, vanity organizers, makeup storage solutions, bamboo organizers, hair tool holders, and related accessories.
Our website provides customers with access to product information, online purchasing services, and customer support.
Throughout these terms, the words "we," "us," and "our" refer to Shelfbloom.
The words "you" and "your" refer to customers, website visitors, and other users of our services.
We reserve the right to update our website, product selection, and services from time to time, subject to applicable law and existing contractual obligations.
2. Eligibility and Website Use
By using our website, you confirm that you are legally capable of entering into a purchase agreement or have obtained any necessary consent.
You agree to use our website only for lawful purposes.
You must not use the website in a manner that violates applicable laws, interferes with its operation, compromises security, or infringes the rights of other users.
Prohibited activities include attempting unauthorized access, distributing malicious software, submitting fraudulent information, and interfering with the website's functionality.
We may take reasonable steps to protect our website and customers from misuse.
3. Product Information
We aim to provide accurate descriptions, photographs, dimensions, and other relevant information for the products available on our website.
Our collection includes organizers made from or featuring various materials and finishes, including bamboo, acrylic, marble-inspired materials, and other components.
Actual product appearance may vary slightly depending on lighting, screen settings, manufacturing variations, and natural material characteristics.
For products made with natural materials, variations in grain patterns and color may occur.
We encourage customers to review product descriptions and dimensions before placing an order.
If you require clarification about a product, please contact support@shelfbloom.shop.
Nothing in this section excludes remedies available for products that are defective, misrepresented, or do not conform to applicable legal requirements.
4. Product Availability
Products displayed on our website are offered subject to availability.
We make reasonable efforts to maintain accurate inventory information.
However, inventory discrepancies or unexpected supply limitations may occasionally occur.
If a product becomes unavailable after you place an order, we will contact you and provide an appropriate resolution, including a refund where required.
We will not substitute a materially different product without your agreement.
5. Pricing and Payment
Product prices are displayed on our website in the currency indicated during the shopping and checkout process.
The applicable product price, taxes, and any additional charges will be disclosed before you complete your purchase, as required by law.
Shelfbloom offers free worldwide standard shipping.
Payment must be completed using one of the payment methods available at checkout.
Payment processing may be performed by third-party payment service providers.
We do not guarantee that every payment method will be available in every country.
If a payment cannot be authorized or completed, the order may not be accepted.
We reserve the right to correct genuine pricing or listing errors, subject to applicable consumer protection laws.
If an error affects an order that has already been placed, we will communicate the issue and provide the options required by law.
6. Order Placement and Acceptance
When you submit an order, you are making an offer to purchase the selected products under the terms displayed at checkout.
You will receive an order confirmation or other acknowledgment through the contact information provided.
An automated acknowledgment does not necessarily mean that the order has been accepted, except where applicable law provides otherwise.
Order acceptance occurs when we confirm acceptance or otherwise fulfill the order in accordance with applicable law.
We may decline or cancel an order for legitimate reasons, including unavailable inventory, suspected fraud, payment failure, or a genuine listing error.
If payment has already been collected for an order that we cancel, we will provide an appropriate refund.
7. Customer Information
You agree to provide accurate and complete information when placing an order.
This includes your name, shipping address, email address, and any other information necessary to process and deliver your purchase.
You are responsible for reviewing your order details before completing checkout.
If you discover an error in your shipping information, please contact us as soon as possible.
We will make reasonable efforts to assist with corrections when the order's processing status allows.
Your personal information will be handled in accordance with applicable privacy laws and our published Privacy Policy.
8. Shipping and Delivery
Shelfbloom provides free worldwide standard shipping.
Our estimated delivery timeframe is 7–10 days.
Delivery estimates are provided for general guidance and may be affected by the destination, customs processing, carrier operations, public holidays, or other circumstances outside our reasonable control.
Any legally required delivery deadlines or remedies remain applicable.
For detailed information, please review our Shipping Policy.
If you experience a delivery issue, contact support@shelfbloom.shop.
9. Returns and Refunds
We offer free returns and refunds within 30 days of delivery for eligible purchases.
Customers must initiate a return request within the applicable return period.
Where a return shipment is necessary, we will provide an approved free return arrangement.
Refunds will ordinarily be issued to the original payment method.
Please review our Return & Refund Policy for detailed information about eligibility, return procedures, damaged items, and refund processing.
Our voluntary return policy does not limit any mandatory consumer rights.
10. Product Use and Safety
Customers should use products according to their intended purpose and any instructions supplied with the item.
Organizers designed for hair styling tools should only be used with compatible devices and in accordance with the styling tool manufacturer's safety instructions.
Do not place hot styling tools into storage compartments unless the organizer is expressly specified as suitable for that temperature and use.
Keep products away from open flames and other inappropriate heat sources.
Ensure that organizers are placed on stable surfaces and that items are stored securely.
Small accessories and detachable components should be kept away from young children when they present a potential choking or injury hazard.
Nothing in this section removes any obligations we have under applicable product safety laws.
11. Intellectual Property
Unless otherwise stated, the website's original content, branding, design elements, and other intellectual property owned by Shelfbloom are protected by applicable intellectual property laws.
Third-party trademarks, product names, photographs, and other materials remain the property of their respective owners.
You may access and use our website for personal, lawful shopping purposes.
You may not reproduce, distribute, commercially exploit, or misuse protected website materials without the permission of the relevant rights holder, except where permitted by law.
12. Third-Party Services
Our website may use third-party services for payment processing, website functionality, shipping, analytics, and other operational purposes.
These providers may have their own terms and privacy policies.
We are not responsible for independent third-party websites or services that are not under our control, except to the extent required by applicable law.
The inclusion of a third-party link does not necessarily imply endorsement.
13. Website Availability
We aim to maintain a reliable and accessible online shopping experience.
However, temporary interruptions may occur because of maintenance, technical issues, network problems, or circumstances beyond our reasonable control.
We may modify or temporarily suspend website functionality when necessary.
We will not use this section to avoid obligations relating to accepted orders or mandatory consumer rights.
14. Limitation of Liability
To the extent permitted by applicable law, Shelfbloom will not be responsible for losses caused solely by events outside our reasonable control or by a customer's unlawful or improper use of the website.
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.
This includes applicable liability for defective products, fraud, intentional misconduct, or other obligations protected by law.
Customers retain all non-waivable rights and remedies under applicable consumer protection legislation.
15. Changes to These Terms
We may update these Terms of Service to reflect changes in our operations, website functionality, or legal obligations.
The updated version will be published on our website with a revised effective date.
Changes will not retroactively remove rights that customers have already acquired under an existing purchase agreement.
Where required by law, we will provide additional notice or obtain consent before implementing changes.
16. Governing Law
These terms are governed by the laws applicable to Shelfbloom's operations in Quebec, Canada, subject to mandatory consumer protection laws and applicable jurisdictional requirements.
Nothing in these terms deprives consumers of protections available under the mandatory laws of their place of residence.
Any dispute will be addressed in accordance with applicable law and the jurisdictional rules that legally govern the transaction.
17. Contact Us
If you have questions about these Terms of Service, please contact:
Shelfbloom
Website: https://shelfbloom.shop
Email: support@shelfbloom.shop
Phone: (647) 932-3133
Business Address:
3450 Boulevard Cote Vertu Ouest
Saint-Laurent, QC
Canada
Thank you for shopping with Shelfbloom.