Shipping policy
At Shelfbloom, we believe that shopping for your favorite organization essentials should be convenient from checkout to delivery.
We are pleased to offer free worldwide shipping on all orders, making it easier for customers around the world to enjoy our collection of vanity organizers, makeup storage solutions, bamboo organizers, and everyday organization accessories.
Please review the information below to understand our shipping procedures and delivery expectations.
1. Free Worldwide Shipping
Shelfbloom offers free standard shipping on all orders to destinations supported by our shipping partners.
There is no minimum purchase requirement to qualify for free standard shipping.
Customers will not be charged a standard shipping fee during checkout.
If a destination cannot be served because of carrier restrictions, legal requirements, or other limitations, we will contact the customer and provide an appropriate resolution.
Where we cannot fulfill an accepted order, we will issue a refund as required by law.
2. Estimated Delivery Time
Our estimated delivery timeframe is:
7–10 days
This estimate is intended to provide a general indication of when customers can expect to receive their purchases.
Actual delivery times may vary depending on the destination, carrier operations, customs procedures, public holidays, and other factors.
The estimated delivery period is not a guarantee of delivery on a specific date.
Any mandatory delivery obligations under applicable consumer protection laws remain unaffected.
3. Order Processing
Once your order is placed, it will enter our order processing system.
During this stage, we review the order details, confirm product availability, and prepare the shipment.
Processing time may vary depending on order volume, product availability, and operational circumstances.
The estimated delivery timeframe displayed during checkout or in your order confirmation should be consulted for the most relevant information about your purchase.
If an unexpected processing issue affects your order, we will provide an appropriate update.
4. International Shipping
We offer worldwide shipping to destinations supported by our carriers and applicable shipping arrangements.
International orders may be subject to customs inspections, import regulations, and local delivery procedures.
These processes can affect delivery times.
Certain destinations may have restrictions on particular products or shipment methods.
If we discover that an order cannot be shipped to the provided destination, we will contact you and arrange an appropriate resolution.
5. Customs Duties and Import Taxes
International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Any applicable charges and the party responsible for paying them will be disclosed during checkout where required by law.
If additional import charges may be collected directly by customs authorities or delivery providers, we will communicate this information as required by applicable consumer protection rules.
We do not charge hidden shipping fees.
Customers are encouraged to review the import requirements that apply to their destination.
6. Order Confirmation
After placing an order, you should receive an order confirmation using the email address provided during checkout.
The confirmation contains relevant information about your purchase.
Please review the details carefully.
If you notice an error in your order or delivery information, contact support@shelfbloom.shop as soon as possible.
We will make reasonable efforts to assist with corrections when the processing status permits.
7. Shipping Confirmation and Tracking
When tracking information is available for your shipment, it may be provided through a shipping confirmation email or another order communication.
Tracking updates are supplied by the relevant carrier.
Tracking information may not become active immediately after a shipment is prepared.
If you have questions about the status of your order, please contact our customer support team.
Include your order number so we can locate the relevant information.
8. Delivery Address Accuracy
Customers should provide a complete and accurate delivery address when placing an order.
Please ensure that your address includes all necessary details, such as the building number, apartment or unit number, postal code, city, and country.
If you discover an error after placing an order, contact us immediately.
We will attempt to correct the address where reasonably possible.
Once a shipment has entered the carrier's delivery network, changes may not always be possible.
We will handle any resulting delivery issues in accordance with applicable law.
9. Delayed Shipments
Although we aim to deliver orders within the estimated 7–10-day period, delays may occasionally occur.
Possible causes include customs processing, severe weather, carrier disruptions, public holidays, transportation interruptions, and unexpected operational issues.
If your order is delayed, please contact support@shelfbloom.shop.
We will review the available shipping information and help determine the appropriate next steps.
If an order cannot be delivered within a legally required period, customers retain any applicable cancellation or refund rights.
10. Lost Packages
If your order appears to have been lost during transportation, please contact us.
Include your order number and any available tracking information.
We will investigate the situation using the information available from our shipping partners.
Where a package is confirmed lost, we will arrange an appropriate resolution, which may include a replacement or refund.
Customers will not be charged additional shipping fees for a replacement issued because of a confirmed shipping failure.
11. Damaged Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible.
Provide your order number and a description of the issue.
Photographs of the product and packaging may help us review the situation more efficiently.
We will arrange an appropriate resolution under our Return & Refund Policy and applicable consumer protection laws.
Customers will not be required to pay return shipping costs for products that arrive damaged or defective.
12. Incorrect or Incomplete Shipments
If you receive the wrong product or discover that an item is missing from your order, please contact our customer support team.
We will review your order details and investigate the issue.
Where a fulfillment error has occurred, we will arrange an appropriate resolution without charging additional shipping fees.
13. Multiple Shipments
Some orders may be shipped in separate packages depending on product availability and fulfillment arrangements.
If your order is divided into multiple shipments, the packages may arrive at different times.
Free standard shipping will continue to apply to your order.
If you believe part of your order is missing, please contact us so we can review the shipment details.
14. Returns and Shipping Costs
Shelfbloom offers free returns within 30 days of delivery for eligible purchases.
If you need to return an item, please contact support@shelfbloom.shop before shipping it.
Where a physical return is necessary, we will provide a prepaid return label or another approved free return arrangement.
For complete information, please review our Return & Refund Policy.
15. Contact Information
For shipping inquiries, delivery concerns, or assistance with your order, please contact:
Shelfbloom
Email: support@shelfbloom.shop
Phone: (647) 932-3133
Website: https://shelfbloom.shop
Business Address:
3450 Boulevard Cote Vertu Ouest
Saint-Laurent, QC
Canada
Thank you for choosing Shelfbloom.
We appreciate your trust and look forward to delivering organization essentials that bring simplicity and style to your everyday spaces.