Shipping policy
Shipping Policy
Last updated: August 3, 2026
This Shipping Policy explains the shipping services, delivery estimates, tracking procedures, and customer responsibilities that apply to orders placed through shelfbloom.shop.
1. Free Worldwide Shipping
ShelfBloom provides free standard shipping to customers worldwide.
There is no minimum purchase requirement for standard free shipping unless a specific promotion states otherwise.
Shipping remains subject to carrier availability, local regulations, international trade restrictions, customs requirements, and the ability of a carrier to deliver to the destination provided.
2. Delivery Estimate
Orders are generally expected to arrive within 7–10 days.
Delivery estimates may vary depending on:
- The destination country or region
- Order processing requirements
- Carrier capacity
- Customs inspections
- Local delivery operations
- Weather conditions
- Public holidays
- Remote-area service limitations
- Unexpected transportation disruptions
Delivery dates are estimates and are not guaranteed unless expressly confirmed in writing.
3. Order Processing
Orders are reviewed before shipment to confirm payment authorization, customer information, product availability, and delivery details.
Customers will normally receive an order confirmation by email after completing checkout. A separate shipping confirmation may be sent when tracking information becomes available.
Orders placed during weekends, holidays, promotional periods, or unusually high-volume periods may require additional processing time.
4. Shipping Destinations
ShelfBloom ships internationally to destinations served by our available shipping carriers.
Some locations may require:
- A valid street address rather than a post-office box
- A local telephone number
- Additional customs information
- Customer identification for import processing
- Collection from a designated carrier location
We may contact you if more information is required to complete delivery.
5. Tracking Information
When available, tracking information will be sent to the email address provided during checkout.
Tracking activity may not appear immediately after a shipping label is created. Carriers may require additional time to scan and update a parcel.
International tracking can also pause temporarily while a parcel is transferred between carriers or processed by customs.
6. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate delivery address.
Before submitting an order, please verify:
- Recipient’s full name
- Street number and street name
- Apartment, suite, or unit number
- City and province, state, or region
- Postal or ZIP code
- Country
- Telephone number
Contact support@shelfbloom.shop immediately if an address correction is required.
We will attempt to update the address, but changes cannot be guaranteed after an order has entered processing or been shipped.
7. Incorrect or Incomplete Addresses
ShelfBloom is not responsible for delays caused by incomplete or incorrect delivery information submitted during checkout.
If a parcel is returned to the sender, contact us so that we can review the available options. Depending on the circumstances, we may reship the order, issue a refund, or request corrected delivery information.
8. Customs, Duties, and Import Taxes
International orders may be subject to import taxes, customs duties, brokerage fees, or other government charges.
These charges are determined by the destination country and are not part of the shipping fee. They may be collected by customs authorities or the shipping carrier.
Customers are responsible for complying with local import requirements and paying applicable government charges unless otherwise required by law.
9. Customs Delays
Customs authorities may inspect, hold, or request additional information for an international shipment.
ShelfBloom cannot control customs processing times. We will provide available shipping documentation and reasonable assistance when necessary, but customs delays may extend the estimated delivery period.
10. Split Shipments
An order containing multiple products may be divided into separate shipments due to product availability, package size, or fulfillment location.
Separate parcels may arrive on different dates and may have different tracking numbers. Customers will not be charged additional standard shipping fees for an order divided into multiple shipments.
11. Delayed Orders
If your order has not arrived within the estimated period, review the tracking information first.
Please allow for reasonable delays caused by customs, weather, public holidays, transportation disruptions, and local carrier operations.
Contact support@shelfbloom.shop if tracking has not updated for an extended period or if the parcel appears to be lost. We will investigate and provide an appropriate resolution based on the available carrier information.
12. Lost Packages
A package may be considered lost after the carrier investigation is completed or when tracking shows no reasonable delivery progress for an extended period.
When a package is confirmed as lost, ShelfBloom may provide a replacement or refund, depending on product availability and the customer’s preference.
Customers may be asked to cooperate with the carrier investigation or confirm in writing that the parcel was not received.
13. Packages Marked as Delivered
If tracking shows delivery but the parcel cannot be located:
- Check the delivery area, mailbox, entrance, garage, or secure location.
- Ask household members, neighbors, reception staff, or building management.
- Wait until the end of the delivery day because some carrier scans occur before final delivery.
- Contact the local carrier for delivery details.
- Contact ShelfBloom if the parcel remains missing.
We will review the available proof of delivery and assist with the carrier investigation.
14. Damaged Packages
If a parcel arrives visibly damaged, photograph the exterior packaging before opening it when possible.
After opening the parcel, photograph the product, internal packaging, damaged areas, shipping label, and all included components.
Send the photographs and your order number to support@shelfbloom.shop. We will evaluate the issue under our Return & Refund Policy.
15. Refused or Unclaimed Shipments
Customers should not refuse or abandon a shipment without first contacting ShelfBloom.
A refused or unclaimed parcel may be returned to the sender, delayed, destroyed, or subject to carrier or customs fees. Contact us so that we can provide the correct return procedure.
16. Events Beyond Our Control
ShelfBloom is not responsible for shipping delays caused by events outside our reasonable control, including severe weather, natural disasters, labour disruptions, customs actions, transportation interruptions, governmental restrictions, public emergencies, or carrier network failures.
We will nevertheless make reasonable efforts to assist customers and provide available updates.
17. Contact Us
For shipping assistance, contact:
Email: support@shelfbloom.shop
Phone: (647) 932-3133
Website: shelfbloom.shop