Contact Information Policy

Last updated: August 3, 2026

This Contact Information Policy provides the official contact details for ShelfBloom and explains how customers may communicate with us regarding orders, products, shipping, returns, refunds, website concerns, and other matters.

1. Store Information

Store name: ShelfBloom
Website: shelfbloom.shop
Established: 2022

2. Email Support

Email: support@shelfbloom.shop

Email is the recommended method for contacting us about:

• Order changes or cancellations
• Shipping and tracking questions
• Returns and refunds
• Damaged or defective products
• Missing components
• Incorrect products
• Product information
• Website or checkout problems
• Legal and policy questions

For faster assistance, include your order number and the email address used during checkout.

3. Telephone Support

Phone: (647) 932-3133

Telephone availability may vary. If we are unable to answer, please contact us by email with your name, telephone number, order number, and a description of your request.

Please do not provide complete payment-card details by telephone or email.

4. Mailing Address

ShelfBloom
SphereTech
3450 Boulevard Cote Vertu Ouest
Saint-Laurent, QC H4R 1P8
Canada

This address may be used for formal correspondence.

It is not automatically an authorized return location. Customers must contact support@shelfbloom.shop and receive return instructions before sending a product.

5. Information to Include

When contacting ShelfBloom about an order, provide:

• Your full name
• Order number
• Email address used at checkout
• Delivery address, when relevant
• Product name
• Description of the request
• Photographs or video, when reporting damage or defects

Do not send passwords, complete credit-card numbers, bank login information, or other unnecessary sensitive information.

6. Order Changes

Contact us immediately if you need to change:

• The shipping address
• Recipient information
• Product selection
• Product quantity
• An order cancellation request

We will attempt to make the requested change, but modifications are not guaranteed after processing or shipment has begun.

7. Returns and Refunds

Return requests must be submitted to support@shelfbloom.shop within 30 days of delivery.

Products should not be mailed without prior authorization. Our team will provide the approved return address, label, and instructions where applicable.

8. Damaged or Incorrect Orders

If an order arrives damaged, defective, incomplete, or incorrect, contact us with your order number and clear photographs.

Photographs should show:

• The complete product
• The damaged or defective area
• The packaging
• The shipping label
• All components received

This information helps us evaluate the issue and provide an appropriate solution.

9. Formal Notices

Formal legal notices may be sent by email and mailed to the address stated above.

A notice is not considered accepted merely because it was sent to a social media account, review platform, or unrelated third-party service.

10. Communication Standards

ShelfBloom aims to communicate respectfully and professionally.

We reserve the right to limit communications that contain threats, harassment, discrimination, unlawful content, repeated spam, or abusive language. This does not prevent customers from making legitimate complaints or exercising their legal rights.

11. Changes to Contact Details

ShelfBloom may update its contact information when necessary. The most recent information will be published on shelfbloom.shop.

Customers should verify the website’s current Contact Us page before mailing correspondence or returning a product.