Refund policy
Return & Refund Policy
Last updated: August 3, 2026
Thank you for shopping with ShelfBloom. We want you to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions and procedures for returning an item or requesting a refund.
By placing an order through shelfbloom.shop, you acknowledge and agree to the terms described below.
1. Thirty-Day Return Policy
ShelfBloom offers free returns and refunds within 30 days.
The 30-day return period begins on the date your order is marked as delivered by the shipping carrier. To qualify for a return, you must contact us before the end of this 30-day period.
Return requests submitted after the return period may not be accepted unless required by applicable consumer protection law.
2. Return Eligibility
To be eligible for a standard return, the product should:
- Be returned within 30 days of delivery
- Be in its original or reasonably preserved condition
- Include all components, accessories, mounting hardware, and instructions
- Be returned in its original packaging when reasonably possible
- Not have been intentionally altered, modified, or damaged
Please handle and inspect your order carefully before installing or permanently mounting it.
Items that have been drilled, painted, cut, permanently installed, structurally modified, or damaged after delivery may not qualify for a standard return unless the product was defective or the damage resulted from an issue that existed when the product arrived.
3. Starting a Return
To request a return, contact:
Email: support@shelfbloom.shop
Please include your order number, full name, reason for the return, and photographs when relevant.
Our team will review your request and provide return authorization and instructions. Eligible returns will receive a prepaid return label or another approved return method at no additional return-shipping cost to the customer.
Do not return an item without authorization. Products sent to an unapproved address may be delayed, refused, lost, or returned to the sender.
4. Free Return Shipping
ShelfBloom covers reasonable return-shipping costs for approved returns made under this policy.
Customers must follow the provided return instructions and use the approved shipping label or return method. ShelfBloom may not reimburse shipping costs paid independently without prior written approval.
If a return label is unavailable in a particular country or region, we will provide an alternative solution or reimbursement instructions.
5. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
Contact us as soon as possible if your product:
- Arrived damaged
- Has a manufacturing defect
- Is missing components
- Is materially different from the product ordered
- Is the wrong item
To help us resolve the issue, provide clear photographs of the product, packaging, shipping label, damage, and any missing or incorrect components.
We may offer a replacement, replacement component, refund, or another appropriate solution depending on the circumstances. You will not be charged return shipping for an approved damaged, defective, or incorrect-item claim.
Reporting visible damage within seven days of delivery helps us investigate the shipment with the carrier. However, this recommended reporting period does not reduce the 30-day return period or any mandatory legal rights.
6. Refunds
Once the returned product is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. The refund will normally include the amount paid for the approved returned product. Because standard shipping is free, no standard outbound shipping charge is deducted.
After ShelfBloom issues a refund, additional processing time may be required by your bank, payment provider, or card issuer before the funds appear in your account.
We cannot issue refunds to a different payment method unless the original payment method is no longer available and an alternative is permitted by the payment provider.
7. Orders Returned to Sender
Orders may be returned to the sender because of:
- An incomplete or incorrect address
- An unavailable recipient
- Refusal of delivery
- Failure to collect the parcel
- Local customs or carrier restrictions
Please contact us if your order is returned to the sender. We will review the tracking information and determine whether the order can be reshipped or refunded.
Additional shipping charges will not normally apply under our free-shipping policy. However, repeated delivery failure caused by an incorrect address or refusal to cooperate with the carrier may affect the available resolution.
8. Order Cancellations
Contact us immediately at support@shelfbloom.shop if you need to cancel or change an order.
We will attempt to accommodate your request, but cancellation is not guaranteed after an order has entered processing or has been transferred to the shipping carrier.
If an order cannot be cancelled before shipment, you may request a return after delivery under this policy.
9. Exchanges
We do not guarantee direct product exchanges because inventory may change.
The most reliable way to obtain another product is to return the original item for a refund and place a new order. If your product arrived damaged, defective, or incorrect, contact us before placing another order so that we can provide the appropriate resolution.
10. Lost or Missing Deliveries
If tracking shows no delivery and the estimated delivery period has passed, contact us so that we can investigate with the shipping carrier.
If tracking shows that the parcel was delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members, neighbors, or building staff.
- Contact the shipping carrier.
- Contact ShelfBloom if the parcel remains missing.
We will review the delivery evidence and assist with an appropriate solution. Claims involving confirmed delivery may require additional carrier investigation.
11. Customs Charges
ShelfBloom provides free standard worldwide shipping. However, customers may be responsible for import duties, taxes, customs fees, brokerage charges, or other government-imposed costs where applicable.
Such charges are collected by local authorities or carriers and are generally not controlled by ShelfBloom. Government or customs charges are not normally refundable by ShelfBloom unless required by law or caused by an error attributable to us.
12. Abuse of the Return Policy
ShelfBloom may limit or reject a return where there is evidence of fraud, intentional damage, repeated abuse, false claims, product substitution, or misuse of the return process.
Nothing in this section limits rights that cannot legally be excluded.
13. Consumer Rights
This policy is intended to provide benefits in addition to any mandatory rights available under applicable consumer protection law.
Nothing in this policy excludes, restricts, or replaces rights or remedies that cannot legally be waived.
14. Contact
Questions about returns and refunds may be sent to:
ShelfBloom
Email: support@shelfbloom.shop
Phone: (647) 932-3133
SphereTech
3450 Boulevard Cote Vertu Ouest
Saint-Laurent, QC H4R 1P8
Canada