Refund policy
At Shelfbloom, customer satisfaction is important to us. We want you to feel confident when purchasing organizers and storage essentials from our store.
We understand that sometimes a product may not meet your expectations, arrive damaged, or simply not be the right fit for your space.
To make shopping with us more convenient, we offer a 30-day return and refund policy with free return shipping for eligible returns.
Please review the following information carefully to understand how our return and refund process works.
1. Our 30-Day Return Policy
Shelfbloom accepts return requests within 30 days of the date your order is delivered.
If you are not satisfied with your purchase, you may request a return during this period.
To begin the process, please contact our customer support team at:
support@shelfbloom.shop
Please include your order number, the email address associated with your purchase, and a brief explanation of your return request.
Our support team will review your request and provide the appropriate return instructions.
Return requests must be initiated within the 30-day return window.
Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws.
2. Free Returns
We offer free return shipping for eligible returns initiated within 30 days of delivery.
Customers will not be charged a return shipping fee when following the return instructions provided by Shelfbloom.
Where a return shipment is required, we will provide a prepaid return label or arrange another return method at no cost to you.
Please do not ship items to our business address or any other location without first receiving return instructions from our support team.
Unauthorized return shipments may be difficult to identify and process.
3. Return Eligibility
To help us process your return efficiently, please return the product with all components and accessories originally included, where reasonably possible.
We encourage customers to use the original packaging or another suitable package that protects the item during transportation.
If a product has been used, damaged, or is missing components, please inform our support team when submitting your request.
We will review the circumstances and determine the appropriate resolution in accordance with this policy and applicable law.
Products that arrive defective, damaged, incorrect, or not as described will be handled separately under the relevant provisions below.
We do not require customers to give up their statutory consumer rights as a condition of receiving assistance.
4. How to Request a Return
To initiate a return, please follow these steps.
Step 1: Contact Customer Support
Send an email to support@shelfbloom.shop within 30 days of receiving your order.
Include your order number and explain that you would like to return your purchase.
Step 2: Provide Relevant Information
If your request concerns a damaged, defective, or incorrect product, please include a description of the issue.
Photographs may help us resolve the matter more quickly, but we will not make them an unreasonable condition for exercising applicable consumer rights.
Step 3: Receive Return Instructions
Our customer support team will review your request and provide instructions for the next steps.
Where a physical return is necessary, we will provide a prepaid return label or another free return arrangement.
Step 4: Prepare Your Return
Package the item securely to help prevent damage during transportation.
Include any accessories and components supplied with the product where reasonably possible.
Step 5: Return the Item
Follow the provided instructions and retain any shipping receipt or tracking information until the return has been completed.
Once the returned item is received and reviewed, we will process the applicable refund.
5. Refund Policy
Customers who complete an eligible return under this policy are entitled to a refund of the applicable product purchase price.
Where a full-order refund is approved, we will refund the amount paid for the returned order, including any applicable standard shipping charges originally paid.
Shelfbloom offers free worldwide standard shipping, so standard shipping charges are generally not collected.
Refunds will ordinarily be issued to the original payment method used during checkout.
If the original payment method is no longer available, please contact us so we can discuss an appropriate alternative in accordance with applicable law and payment-provider requirements.
We will notify you when your refund has been approved and processed.
The time required for the funds to appear in your account may vary depending on your bank or payment provider.
6. Damaged or Defective Products
We take product-related concerns seriously.
If your organizer arrives damaged, defective, or otherwise not in the condition reasonably expected, please contact us at support@shelfbloom.shop.
Include your order number and a description of the issue.
Photographs of the affected product and packaging can be helpful when available.
After reviewing the circumstances, we will provide an appropriate resolution, which may include a replacement, return, refund, or another remedy required by applicable law.
Customers will not be required to pay return shipping costs for products that arrive damaged, defective, or incorrect.
7. Incorrect Items
If you receive a product that differs from the item you ordered, please contact our customer support team.
Provide your order number and a description of the item received.
We will review the issue and arrange an appropriate resolution.
Depending on the circumstances, this may involve sending the correct item, providing a prepaid return arrangement, or issuing a refund.
You will not be responsible for additional shipping charges resulting from an error on our part.
8. Missing Items
If your order arrives with one or more items missing, please contact us as soon as reasonably possible.
Include your order number and identify the missing products.
We will review the order and available shipping information to determine the appropriate next steps.
If an item was omitted from your shipment, we will arrange an appropriate resolution without charging you additional shipping fees.
9. Exchanges
If you would prefer a different product, please contact our support team to discuss the available options.
Exchange availability depends on the product and current inventory.
Where a direct exchange is not available, you may return the original item under this policy and place a new order for the preferred product.
Any applicable price difference will be communicated before a new purchase is completed.
10. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at support@shelfbloom.shop.
We will review the current processing status of your order.
If the order has not yet entered a stage where cancellation is possible, we will cancel it and arrange the appropriate refund.
If the order has already shipped, you may request a return after delivery under our 30-day return policy.
Any cancellation or refund rights provided by applicable law remain unaffected.
11. Lost or Undelivered Orders
If your order has not arrived within the expected delivery period, please contact our support team.
We will review the available shipment information and investigate the delivery issue.
Where an order is confirmed lost or cannot be delivered, we will provide an appropriate resolution, such as a replacement or refund, in accordance with applicable law.
Customers will not be required to pay additional shipping charges for a replacement issued because of a confirmed shipping failure.
12. Refund Processing
Once an eligible refund has been approved, we will initiate the refund without undue delay.
Refunds will generally be processed within 5–10 business days after approval, although the exact time required for the funds to appear may depend on the payment provider.
If you have not received your refund after the communicated processing period, please contact us.
We will review the transaction and provide available information about its status.
13. International Returns
Our 30-day free return policy applies to eligible orders shipped to supported destinations worldwide.
International customers should contact us before returning an item so we can provide the appropriate return arrangements.
Please do not independently purchase international return shipping unless we have expressly instructed you to do so.
We will not require customers to pay return shipping fees when they follow our approved free return process.
Any mandatory consumer rights under the laws applicable to your purchase remain unaffected.
14. Contact Information
For return requests, refund inquiries, or assistance with an order, please contact:
Shelfbloom
Email: support@shelfbloom.shop
Phone: (647) 932-3133
Website: https://shelfbloom.shop
Business Address:
3450 Boulevard Cote Vertu Ouest
Saint-Laurent, QC
Canada
We appreciate your trust in Shelfbloom and are committed to helping resolve your concerns in a fair and transparent manner.